Help
How can we help?
If you already use OnaPOS, sign in to the help center: step-by-step guides and an AI support agent that handles your tickets 24/7.
Help center
Guides for Ona Manager and the OnaPOS app, and tickets handled 24/7 by our AI support agent.
Sign inFAQ
Common questions.
What do I need to use OnaPOS?
Any phone, tablet or computer with an internet connection: the tablets you already have will do, and waiters can use their own phones. For the kitchen, a compatible receipt printer: tell us which one you have, or buy one from us.
Where do I get the OnaPOS app?
Search for OnaPOS on the App Store or Google Play, or open waiter.onapos.com in any browser. Your team signs in with the accounts you create in Ona Manager.
What if the internet goes down?
OnaPOS runs in the cloud, so it needs a connection. Share a phone’s data or use a router with a 4G backup SIM: as soon as your devices and kitchen printer are online, everything carries on.
Does it work with my card terminal?
Yes. Keep taking cards on your usual terminal, and OnaPOS records how each bill was paid: cash, card or your own payment types.
Can I bring my menu over from my current POS?
Yes. With your permission, we bring over your menu, prices, hours, tables and team, and you check everything before it goes live. We don’t import customers or sales.
How much does it cost?
One monthly fee per location, plus VAT. One plan with every feature: no tiers, and no charges per order, guest or waiter.
Is there a minimum term?
No. You pay month to month and can cancel whenever you like.
Which languages does OnaPOS work in?
8: Spanish, Catalan, English, Chinese, French, Portuguese, German and Italian. The AI assistant answers in the language you write in.
Which printers work?
Tell us which printer you have and we’ll check it works. No printer yet? We can sell you one that does.
Where is my data stored?
On Amazon Web Services servers in the European Union (Ireland).
What can the AI assistant do?
It works like a manager who knows your restaurant’s data (sales, bookings, menu, guests and your team’s hours): it reports on anything there and makes changes for you, always after you confirm. It’s in Ona Manager and included in your fee.
Not using OnaPOS yet?