Restaurant CRM: Know who comes back.
Every booking and every order with a phone number builds your guest book: who’s new, who’s back, what they spend and how they rate you.
- No per-guest charges
- Phone numbers masked
New and returning
See who’s new and who’s back.
The numbers that tell you whether guests return, at the top of your guest book in Ona Manager.
New guests
How many first-time guests you had in the last 30 days.
Repeat rate
The share of your guests who came back at least once.
Spend per guest
The average spend per guest, and each guest’s total.
Last visit
When each guest last came in, so you can tell who hasn’t been back.
Guest profiles
Every regular, remembered.
Each profile shows visits, total spend, the last visit, no-shows, the guest’s language and how they order: at the table, for pickup or for delivery.
Add private notes, like a favourite order or an allergy. Only your restaurant sees them.
Where it comes from
One guest, one profile.
A booking, a QR order and an online order from the same phone number all add to the same profile.
Bookings
Every booking from your link adds the guest. Seating it adds the visit and what they spent.
QR orders
Guests who order at the table and continue in WhatsApp join your guest book.
Online orders
The phone number a guest types at checkout links the order to their profile.
Reviews
Turn happy guests into Google reviews.
After their visit, guests rate you in a tap. You see each rating on the guest’s profile and your average at the top.
Guests who loved it are invited to review you on Google.
AI assistant
Included in the priceAsk about your guests.
The AI assistant knows your guest book, and answers in your own words, in Ona Manager.
See the AI assistant- How many first-time guests did we have this month?
- Who are our ten best regulars?
FAQ
About the guest CRM.
Where does the guest data come from?
From bookings and from orders with a phone number: QR orders that continue in WhatsApp, and online orders. Tables your team opens without a guest stay anonymous.
Can my team see guests’ phone numbers?
No. Numbers are always masked in Ona Manager.
Do other restaurants see my guests?
No. Each restaurant sees only its own guests.
Does it cost extra?
No. The guest CRM is included in your monthly fee, with no per-guest charges.
Ready to start?
Create your account and set it up at your own pace, or talk to us and we’ll set it up with you.
One price, every feature · No minimum term · AI assistant included