Terms

Last updated 1 October 2026

These terms apply to OnaPOS and Ask Ona, the services operated by Finis Ventures LLC (“Ona”, “we”). Section A covers restaurants that use OnaPOS. Section B covers guests who book, order from a menu or chat with Ask Ona at a restaurant on OnaPOS. Section C covers ordering through Ask Ona on WhatsApp.

Who we are

OnaPOS and Ask Ona are services of Ona, operated by Finis Ventures LLC, which also owns this website.

A. Restaurants

The service

OnaPOS includes Ona Manager, the OnaPOS app, QR ordering, reservations, scheduling, kitchen printing and the AI assistant. Every feature is included in one monthly fee per location, plus VAT. There is no minimum term: you pay month to month and can cancel whenever you like, and the service stays active until the end of the month you have paid for.

Restaurants based in Spain

For restaurants based in Spain, our integration with Verifactu, the Spanish tax agency’s system for invoicing records, is provided through Advanced Hospitality Solutions SL, NIF B22848774.

Setup

You can set OnaPOS up yourself, with no setup fee, or ask our team to set it up with you for a one-off fee that we agree with you beforehand. Devices and printers are not included; you can use your own or buy them from us.

Your data

Your restaurant’s data is yours. We process it on your behalf and only to provide the service, as described in our privacy policy. You are responsible for the information you enter, including prices, allergens and the permissions you give your staff.

The AI assistant

The AI assistant can make mistakes. It never changes anything without your confirmation, and every change is logged. Check its answers before you rely on them.

Fair use

Don’t use OnaPOS for anything unlawful, don’t try to break or overload it, and keep your staff’s PINs and passwords private. We may suspend an account that puts the service or other people at risk, and we will tell you why.

B. Guests at restaurants on OnaPOS

Bookings and orders

When you book a table or order from a menu or QR code, your booking or order is with that restaurant. The restaurant sets its menu, prices, availability and booking rules, and is responsible for the food it serves.

Allergens

Menus show the allergens each restaurant enters. Ask Ona only repeats what the restaurant entered. If you have an allergy, always check with the staff.

C. Ordering through Ask Ona

What Ask Ona is

Ask Ona helps you order food through WhatsApp from participating restaurants. We don’t make the food and we don’t deliver it ourselves: restaurants prepare and price their menus, riders deliver, and we coordinate the conversation, the order and the payment. When you order through Ask Ona, you enter into three relationships:

• a purchase contract with the restaurant, for the food;
• a delivery contract with the rider service, for the delivery;
• this agreement with Ona, for the coordination service.

Ask Ona is an AI assistant, and it can make mistakes.

Who can use it

You need to be at least 16 years old and have a valid WhatsApp number. By placing an order you confirm both.

Your responsibilities

• Give us accurate information: a correct address, a working phone number and a valid payment method.
• Be reachable for the delivery, and answer if the rider needs to find you.
• Be kind: riders and restaurant staff are real people. Abuse or harassment can get your access blocked.
• Pay for what you order.

Orders and payment

Prices, menus and availability are set by the restaurant and shown to you before you confirm. Confirming an order authorises payment. You can cancel before the restaurant accepts the order; after that, refunds depend on what happened. Payment is handled by standard payment providers, and we don’t store your full card details. If something goes wrong with a payment (a bank decline, suspected fraud or a dispute), we may pause or cancel the order while we sort it out.

Delivery

Delivery times are estimates, not guarantees: traffic, weather, the restaurant’s kitchen and rider availability all affect them. The rider service handles the delivery, and we pass on the address and phone number you give us so the rider can find you. If a delivery fails because you couldn’t be reached, the order is still charged.

Refunds and complaints

If something is wrong (a wrong order, missing items, a very late delivery or food that isn’t safe to eat), write to contact@onapos.com. We refund or credit case by case, based on what actually happened. Complaints that are a matter of taste usually aren’t refundable, but we still want to hear them.

Restaurants

Restaurants available through Ask Ona are independent businesses. We choose which restaurants are available and may remove them. We are not responsible for their food quality, allergen labelling, pricing or staffing, although we will always try to help if something goes wrong.

Suspension

We may suspend your access if you repeatedly fail to be present for deliveries, abuse riders, restaurant staff or our team, use Ask Ona for fraud, harassment or anything unlawful, or repeatedly dispute legitimate charges. If we do, we will tell you why, and you can appeal by writing to contact@onapos.com.

D. General

What we don’t promise

We work hard to keep OnaPOS and Ask Ona running and useful, but we don’t guarantee that they are available at all times without interruption.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, and our liability for a single Ask Ona order is limited to the amount you paid for it. None of this limits your rights as a consumer under Spanish or EU law.

Intellectual property

The OnaPOS, Ona and Ask Ona names and logos, and the design and content of our services and this website, are ours: don’t copy, distribute or modify them without our permission. Restaurant names, menus and food images belong to the restaurants.

Links

Links to other websites are provided for convenience. We are not responsible for their content.

Changes

We may update these terms. We give restaurants notice of material changes in Ona Manager, and Ask Ona users on WhatsApp or on this page. The date above always shows the latest version.

Law

These terms are governed by the laws of the State of Wyoming, United States. If you are a consumer in the EU or the UK, you keep the consumer-protection rights of the country where you live.

Contact

Questions about these terms: contact@onapos.com.